Password resets
Use the official password reset flow. If the reset email doesn't arrive, check secondary folders and confirm your recovery email on file.
Lost 2FA device
Backup codes available:
If you stored backup codes during setup, use them to restore access.
No backup codes:
Contact verified support and be ready to provide identity and recent activity proof — this process may require time for security validation.
Harden after recovery
- Rotate your password and set up stronger 2FA.
- Audit sessions and revoke unfamiliar devices.
- Enable alerts for new logins and withdrawals.